General Questions
LUCKI MEDIA is a full-service creative agency specializing in brand strategy, visual identity, marketing, web design, e-commerce, product design, graphic design, 3D modeling, animation, and instructional design. We partner with businesses to develop high-impact brand experiences and digital solutions.
We work with a wide range of industries including wellness, consumer products, education, real estate, gaming, hospitality, and more. Whether you’re a startup, established brand, or nonprofit, we tailor our services to meet your unique goals.
We combine strategic insight, intuitive design, and technical expertise. Our “Define, Design, Develop, Deliver” approach ensures every project is intentional, results-driven, and beautifully executed. Plus, we pride ourselves on maintaining strong, communicative relationships with our clients.
Service Offerings
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Brand Strategy
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Visual Identity & Logo Design
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Product & Packaging Design
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Graphic Design (campaigns, social, print)
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Web Design (WordPress, Shopify, Custom Sites)
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Website Maintenance
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E-commerce Development (B2B & B2C Integration)
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Marketing Services (Email, Paid Ads, Social Media)
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SEO (Search Engine Optimization)
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3D Modeling & Animation (Real Estate, Product Renders, Gaming)
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Instructional Design (E-learning & Training Materials)
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Monthly Retainer Packages (Creative Director, Marketing Manager, Web Developer)
Yes! We offer structured 3-tier packages across many services (Brand Identity, Visual Identity, Graphic Design, Web Design, Product & Packaging, Marketing, etc.). Custom packages are available for larger projects or ongoing needs.
Absolutely. Fill out our project inquiry form — it takes about 15 minutes — and we’ll provide a detailed quote based on your needs.
Subscriptions & Monthly Services
Our subscription services allow you to have a dedicated creative, marketing, or web development partner month-to-month without the commitment of long-term contracts. Choose from packages like Monthly Creative Director, Monthly Marketing Manager, or Monthly Web Developer.
What’s included in the subscription?
Depending on the package:
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Dedicated hours per month
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Monthly strategy sessions
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Campaign planning and execution
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Web updates or design tasks
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Content creation (copy, graphics, email campaigns)
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Priority support and project scheduling
Subscriptions are month-to-month. No long-term contracts. You can try us for a month and cancel anytime if it’s not the right fit. Please remember the date of your subscription. If you like to cancel, you must do it before your next payment. No refunds are given once a payment has processed. You may cancel by logging in to your account or contact us so that we can help process your cancellation manually.
We offer flexible add-on hours at a discounted subscriber rate. We can also upgrade your subscription if your project scope grows.
Onboarding and Communication
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Welcome Kit: You’ll receive a welcome email with a link to your onboarding form.
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Kick-off Call: We schedule a meeting to define goals, priorities, timelines, and tools.
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Project Management Setup: You’ll be added to our project board for easy tracking.
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Creative Briefs: We’ll confirm deliverables and begin work according to your plan.
We primarily communicate via email and project management tools. Monthly packages also include scheduled Zoom/Google Meets or phone calls for strategy check-ins.
Once onboarding is complete and the initial payment is confirmed, work typically starts within 2–5 business days unless otherwise specified.
Deliverables and Revisions
Final deliverables are sent via Google Drive, Dropbox, or directly through your preferred platform (WordPress, Shopify, etc.).
Most packages include 2 rounds of revisions per deliverable. Additional revisions are available at an hourly rate.
Since payment has been made, all preliminary and finished work is yours to use as you see fit.
LUCKI MEDIA retains the right to showcase the work in our portfolio, presentations, or promotional materials.
Payment and Policies
We offer many types of payment methods. You can pay via credit card or use Affirm, CashApp Afterpay or Klarna to get instant financing on your project needs.
For example, your purchase price maybe $2,500. If you choose to use Affirm, CashApp Afterpay or Klarna they will give you payment options to choose from.
36 payment of $86.66 monthly – Affirm
12 payments of $208.33 monthly – Afterpay
12 payments of $225.65 monthly – Affirm
6 payments of $416.67 monthly (intrest free) – Affirm
*This is just an example and not an actual estimate.
Get funding fast and get started on your project today!
Payment is required upfront for subscription services and project retainers. Custom projects may follow a milestone payment plan depending on the size.
If a flat-rate service extends significantly beyond the estimated timeframe due to project changes, additional fees may apply. You will always be informed in advance. If you already know the number of hours agreed, you can select the amount of hours in our online marketplace.
By acknowledging the agreement, you understand that no refunds are provided once payment has been made and work has begun.
Cancellation Policy
You can cancel anytime with at least 5 business days’ notice before your next billing cycle, up until the day before payment posting. Simply email your account manager or submit a cancellation request through your account.
If a project is canceled before completion:
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No further work will be done.
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No refunds will be issued.
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Any completed deliverables will be handed over to you.
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If you need us to wrap up or transfer files urgently, a rush fee may apply.
We recommend canceling after the current project phase is complete. Otherwise, unfinished work will not be finalized unless a continuation fee is arranged.
We apologize that you want to cancel as we make every effort to do our best to satifsy you. Once a payment processes, no refunds on the transaction will be provided. We value your time as much as we value ours and made every effort to post our Terms of Service.
Additional Questions
Yes! We can adjust your package at any time based on your needs. Just reach out to discuss options.
Yes, rush delivery is available for an additional fee. This ensures your project gets top-priority scheduling. Contact us for estimates.
We are committed to your satisfaction and believe in strong, open communication. Please let us know if something isn’t working — we’ll do our best to adjust. We offer monthly services so that you can try us to see if we are a good fit. If you are not satisfied even after communicating your needs, you can cancel services at anytime.
Yes! We serve clients across the U.S. and worldwide.
If you’re interested in a 6-month or 12-month retainer, we offer discounted rates. Ask us about loyalty pricing!
Additional Questions
Reach out to us directly!
We’re happy to chat about your project and see if LUCKI MEDIA is the right fit for you.
Call us at 910-502-0822, M-F 11-5 (MST)